Liveops
American telecommunications company / From Wikipedia, the free encyclopedia
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Liveops is a contact center company based in Scottsdale, Arizona. It was formed by the merger of Silicon Valley startup CallCast, founded in 2001 by Wendell Brown and Bill Trenchard,[1] and competing startup Liveops, founded in 2000 by Steve Doumar and Doug Feirstein in Fort Lauderdale, Florida.[2][3]
Company type | Private |
---|---|
Industry | Customer Service |
Founded | 2000; 24 years ago (2000) |
Founders | Steve Doumar Doug Feirstein Wendell Brown Bill Trenchard |
Headquarters | |
Area served | United States |
Key people | Greg Hanover, CEO |
Number of employees | 350 full time plus 25,000 work-at-home agents |
Website | www |
In 2015, the company moved its headquarters to Scottsdale. Liveops provides U.S.-based agent services for insurance, health and human services, and retail customers.
Liveops was one of the first "gig economy" companies and the work-at-home virtual workforce industry,[4] and it has been featured at an INSEAD Case Study at Harvard Business Review.[5] As of 2016, Liveops employed a large work-at-home workforce with over 25,000 temporary, work-at-home employees, and its cloud platform had processed more than one billion minutes of customer service interactions.[6][7]