Performance measurement
Process of collecting, analyzing and/or reporting information regarding performance / From Wikipedia, the free encyclopedia
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Performance measurement is the process of collecting, analyzing and/or reporting information regarding the performance of an individual, group, organization, system or component.[dubious – discuss][1]
Definitions of performance measurement tend to be predicated upon an assumption about why the performance is being measured.[2]
- Moullin defines the term with a forward looking organisational focus—"the process of evaluating how well organisations are managed and the value they deliver for customers and other stakeholders".[3]
- Neely et al. use a more operational retrospective focus—"the process of quantifying the efficiency and effectiveness of past actions".[4]
- In 2007 the Office of the Chief Information Officer in the USA defined it using a more evaluative focus—"Performance measurement estimates the parameters under which programs, investments, and acquisitions are reaching the targeted results".[5]
Defining performance measures or methods by which they can be chosen is also a popular activity for academics—for example a list of railway infrastructure indicators is offered by Stenström et al.,[7] a novel method for measure selection is proposed by Mendibil et al.[8]